Shipping policy

Shipping Policy

Aromanova LLC

At Aromanova LLC, we strive to ensure a smooth and reliable delivery experience for our customers. Please read our shipping policy carefully before placing your order.

Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Time

  • We offer Standard Shipping (3–7 business days) and Expedited Shipping (1–3 business days) within the United States.

  • Delivery times are estimates and may vary depending on the carrier, weather conditions, or other unforeseen circumstances.

Shipping Rates

  • Shipping costs are calculated at checkout based on the delivery address and selected shipping method.

  • Free shipping promotions may be offered for specific orders or amounts (details will be provided on our website or promotions).

Order Tracking

  • Once your order is shipped, you will receive an email or text notification with your tracking number.

  • Please allow up to 24 hours for the tracking information to update.

Incorrect Address or Delivery Issues

  • Customers are responsible for providing the correct shipping address.

  • Aromanova LLC is not responsible for orders lost or delayed due to incorrect or incomplete addresses.

Damaged or Missing Items

  • If your order arrives damaged or items are missing, you must notify us within 24 hours of delivery, providing photos or videos as evidence so we can file a claim with the carrier.

International Shipping

  • We ship to select international destinations, including Puerto Rico, Dominican Republic, Colombia, Venezuela, Spain, Mexico, and Canada.

    International customers are responsible for any customs duties, taxes, VAT, brokerage fees, or import charges imposed by their country. These charges are not included in our product prices or shipping fees and must be paid by the recipient upon delivery.

    By placing an order, you acknowledge and accept these conditions.

📌 By placing an order with Aromanova LLC, you acknowledge and agree to our Shipping Policy